Internet FAQs

As a general rule, if you are having issues with your computer, try restarting first. This will solve most problems right away. If you continue to have problems, troubleshoot using the questions below. If you are still having issues, contact our Internet Help desk and we will be happy to assist you.


Internet Questions:

How do I change my home page in Internet Explorer?

1. Open Internet Explorer.

2. Go to the website that you would like for your home page.

3. Click on the "tools" menu located at the top of Internet Explorer, then click on "Internet Options".

4. Inside "Internet Options", you will be on the "general" tab. Located at the top is Home page. Click the "Use current" button. You should see the address change to the web page you are currently on.

5. Click on "Apply" on the bottom, then click "Ok".


How can I clean items out of my history?

1. Open Internet Explorer

2. Click on the "tools" menu located at the top of Internet Explorer, then click on "Internet Options".

3. Inside "Internet Options", you will be on the "general" tab. On the bottom of the page you will see "History," click on the "Clear History" button to clear out your history. This will clear all pages you have been to. It will not, however, clear your "Favorites" list.

4. Click on "OK"

What's a "cache"?

Cache (pronounced "cash") is the area of memory where a Web browser stores the contents of web pages you have visited. When you revisit a web page, your browser retrieves the files that comprise the page from the cache rather than downloading them again from the server that’s hosting the page. This speeds up Web surfing because the files in cache can be retrieved nearly instantly.

These files, called "temporary Internet files," remain in cache until the
storage capacity of cache memory is exceeded. When this happens, the oldest files in cache are deleted first. You can use your Web browser to set your cache memory capacity and manually delete cached temporary Internet files. Deleting these files periodically is a good idea to prevent unneeded temporary Internet files from cluttering your hard drive.

How can I delete my "cache"?

There are several good reasons to delete cache files as part of routine
computer maintenance. In addition to taking up hard disk space, cache files can become corrupted causing annoying browser behavior. They can also become outdated and thus not show the latest versions of web pages. And, because cache stores informational forms as well as regular web pages, it can even pose a privacy threat. Fortunately, it's easy to delete your browser's cache.

Deleting Cache When Using Internet Explorer 6 Browser and Windows XP SP2 Home Edition:

1. Click your cursor arrow on the "Tools" menu item and select "Internet Options" from the drop-down menu.

 

2. Click on the "General" tab.

 

3. Find the section titled "Temporary Internet files."

 

4. Click on the "Delete Files" button.

 

5. When the "Delete Files" alert appears, click the "OK" button to delete the cached files.

 

6. Click "OK" to exit the "Internet Options" dialog box.

 

Deleting Cache When Using Firefox 1.0 Browser and Windows XP SP2 Home Edition:

1. Click your cursor arrow on the "Tools" menu item and select "Options"
from the drop-down menu.

2. Click on the "Privacy" icon.

 

3. In the "Privacy" pane, look for "Cache" and click on the "Clear" button.

 

4. Click the "OK" button to exit the "Options" dialog box.

 

Deleting Cache When Using Netscape 8.1 Browser and Windows XP SP2 Home Edition:

1. Click your cursor arrow on the "Tools" menu item and select "Options" from the drop-down menu.

 

2. When the "Options" window appears, click on the "Privacy" icon.

 

3. Find the word "Cache" and click on the "Clear" button.

 

4. When the "Confirm Clear Histories" alert appears, click "OK."

 

5. Click the "OK" button to exit the "Options" dialog box.

 

Deleting Cache When Using Safari 2.0 Browser and Macintosh OS X:

1. Click your cursor arrow on the "Safari" menu item and select "Empty Cache" from the drop-down menu.

 

2. When the alert dialog box asks you if you're sure you want to empty the cache, click the "Empty" button.

 

Deleting Cache When Using Firefox 1.0 Browser and Macintosh OS X:

1. Click your cursor arrow on the "Firefox" menu item and select "Preferences" from the drop-down menu.

 

2. When the "Preferences" dialog box opens, click on the "Privacy" icon.

 

3. In the list on the right, look for the word "Cache" and click on the "Clear" button.

4. Click the "OK" button to exit the "Preferences" dialog box.

 

Deleting Cache When Using Netscape 7.2 Browser and Macintosh OS X:

1. In Navigator, click your cursor arrow on the "Netscape" menu item and select "Preferences" from the drop-down menu.

 

2. When the "Preferences" dialog box opens, click on the "Advanced" button in the "Category" pane.

 

3. Click on "Cache."

 

4. Click on the "Clear Cache" button.

 

5. Click on the "OK" button to exit the "Preferences" dialog box.

I try to get on the internet, but I get a "Page cannot be displayed" window. Is the service down?

The first thing you should check is to see if you can get to other websites. "Page cannot be displayed" could mean that your "home page" is temporarily down. If you are unable to get to other sites, then it could possibly be an issue with the internet connection.

How do I save an image from a webpage to my computer?

When surfing the Web, you may come across an image that is just too good to pass up and you want to save it to your computer. It is easy to copy an image from a webpage and save it on your computer. Here's how: Note: Before copying an image (or text) from a webpage, make sure the page/image/website does not have a copyright. Lots of sites do not copyright their materials and freely share their images and information. If the information you'd like to use has a copyright, however, you'll need to first contact the owner of the website to request permission to use the image or text.

Saving An Image From A Webpage When Using A PC (Windows XP) And Internet Explorer 7 Browser

1. Open your Internet Explorer Web browser.
2. Find a picture on the Web.
3. Right click on the picture and select "Save Picture As..." from the pop-up menu.
4. When the "Save Picture" dialog box appears, click the "Save" button to save the picture in your "My Pictures" folder.

Saving An Image From A Webpage When Using A Macintosh Or PC And A Firefox Browser

1. Open your Firefox Web browser.
2. Find a picture on the Web.
3. Control click or right click on the picture and select "Save Image As..." from the pop-up menu.
4. When the "Save Image" dialog box appears, click the "Save" button.

Saving An Image From A Webpage When Using A Macintosh And A Safari Browser

1. Open your Safari Web browser.
2. Find a picture on the Web.
3. Control click or right click on the picture and click "Save Image to the Desktop" when the pop-up menu appears.

How can I backup my favorites?

Exporting Favorites From Your Internet Explorer 6.0 Browser When Using Windows XP Home Edition

1. With Internet Explorer open, click your cursor arrow on the "File" menu and drop down to "Import and Export." The Import/Export Wizard will start.

 

2. Click on the "Next" button.

 

3. Choose "Export Favorites" from the list of actions to perform and click "Next."

 

4. Select the "Favorites" folder for exporting and click "Next."

 

5. Choose a destination for your exported favorites by clicking on the "Browse" button. Give the exported favorites file a name and select a destination for it.

 

6. Click the "Save" button and then click on the "Next" button.

 

7. Now click on the "Finish" button.

 

Exporting Bookmarks From Your Firefox 1.0 Browser When Using Windows XP Home Edition Or Macintosh OS X

1. With Firefox open, click your cursor arrow on the Bookmarks menu and drop down to "Manage Bookmarks." The "Bookmarks Manager" window will appear.

 

2. Click your cursor arrow on the "File" menu and drop down to "Export." The "Export bookmark file:" dialog box will appear.

 

3. Give your file a name and select a destination for it.

 

4. Click the "Save" button. Close the "Bookmarks Manager" window.

 

Exporting Bookmarks From Your Safari 2.0 Browser When Using Mac OS X

1. With Safari open, click your cursor arrow on the "File" menu and drop down to "Export Bookmarks." The "Export Bookmarks" dialog box will appear.


2. Give your file a name and select a destination for it.

3. Click the "Save" button.

 

Exporting Favorites From Your Netscape 7.2 Browser When Using Windows XP Home Edition Or Macintosh OS X

1. With Netscape Navigator open, click your cursor arrow on the "Bookmarks" menu and drop down to "Manage Bookmarks." The "Bookmark Manager" window will appear.

 

2. Click on the "Tools" menu and drop down to "Export..." The "Export Bookmark File" dialog box will appear.

 

3. Give your file a name and select a destination for it.

 

4. Click the "Save" button and then close the "Bookmark Manager" window.



Email Questions:

Why are images showing up as a red X in my message pane?

Graphics and photos contained within an e-mail message are often not "stored" within the e-mail message itself but rather on a remote Web server (computer).

If the message you receive is in an HTML format (supposed to have graphics or photos as part of the message) and a little box with a red "X" shows up instead of the image, there may be a broken connection somewhere between the image link within the e-mail message and the remote Web server where the image is actually stored.

What causes a broken connection? There could be a number of reasons including: A typo by the person who keyed in the Web address of the image's server. When this occurs, the request for the image goes to a server location where no image exists.

It is similar to looking for a home at 1500 Peach Street when the correct address is 1500 Peach Avenue. Something on the Web server changed before you downloaded the e-mail. The graphic was eliminated, its name changed, or it was stored in a different folder, which changed its path. A power outage occurred somewhere between your computer and the location of the image's Web server. You've downloaded your e-mail and then closed your Internet connection to review your messages.

If images within any of your incoming e-mail messages are stored at a remote server location, your computer will not be able to access them since you are no longer connected to the Internet. Newer versions of Microsoft e-mail client software (i.e. Outlook Express, Outlook, and Entourage) block graphics from appearing automatically in HTML e-mail messages and, of course, the red boxes show up in their place. (Click on "Download Pictures" at the top of the e-mail and the pictures will appear.) Note: Different e-mail clients and Web browsers use different symbols for a broken graphic link. For instance, Apple's Safari Web browser uses a blue box with a question mark symbol.

Why can't I see graphics in my emails in Outlook Express?

Microsoft Corp. developed and released software called Service Pack 2 (SP2) for Windows XP users in the fall of 2004. Its purpose was to "patch holes" in some of Microsoft's software programs to help reduce the threat of e-mail viruses, e-mail worms, and hacker attacks. SP2 most specifically eliminated many of the vulnerabilities within its Internet Explorer browser and Outlook Express software programs. Most Windows XP users have since downloaded SP2.

 

One of SP2's protective measures for Outlook Express is to block images from being displayed within incoming e-mail messages as a default setting. Microsoft had discovered that some virus/worm threats arose from malicious code within the graphics of e-mail messages. Microsoft's solution was to prevent users from seeing any graphics within e-mail messages. This is probably the reason you are no longer able to see graphics within your e-mail messages.

 

Luckily, Microsoft provides an easy option to allow images to appear within messages, either on a per e-mail basis or for all e-mail messages. To see graphics within messages on an e-mail-by-e-mail basis, with your Preview Pane open, follow these steps:

 

1. Click your cursor arrow on the gray bar located just below the subject line of the message. It will say, "Some pictures have been blocked to help prevent the sender from identifying your computer. Click here to download pictures." If you click anywhere on this gray bar, the pictures for that particular e-mail will appear for as long as you have that e-mail open.

 

2. If you go to a different e-mail and then come back to this message, you will need to click on that bar again to see the images within the message.

 

Note: If you don't see the gray bar, open the message in its own window and follow steps one and two above. Otherwise, click your cursor arrow on the "View" menu and drop down to "Layout." When the "Window Layout Properties" window appears, make sure "Show preview pane header" is checked.

 

If you want to be able to see all pictures on all incoming e-mail messages that contain images, you can disable SP2's default blocking feature by following the steps below.

 

1. Go to the Outlook Express "Tools" menu and drop down to "Options." When the "Options" window appears, click on the "Security" tab. About half way down the window you'll see an item titled "Download images." You will see a checkbox next to the words "Block images and other external content in HTML e-mail." If you uncheck this box, it will allow images to be viewed again just as it was before your SP2 update.

 

2. Click "Apply" and then "OK" to save your new settings and close the window.

How do I attach files to my email messages?

Adding Attachments Using Outlook Express 6 On Windows XP SP2

1. With Outlook Express open, create a new e-mail message. Prepare it for sending by filling in the recipient's address, the subject, and the body of your message.

2. Click your cursor arrow on the "Attach" button in the toolbar. (It looks like a paper clip.) The "Insert Attachment" dialog box will appear. (Alternately, you can click on "Insert" in the menu bar and select "File Attachment" from the drop-down menu to open the "Insert Attachment" dialog box.)

3. Click on the drop-down arrow next to the "Look-in" field and select the directory where the file you want to attach is located.

4. Once the file you want to attach shows up in the main part of the window, click on it to highlight it. (Hold the shift key down while clicking to highlight multiple files.) Then click the "Attach" button.

5. The file you selected to attach should now show up in an "Attach" field below the "Subject" line field. If you want to attach additional files to the same e-mail, begin with Step 1 again. Click on the "Send" button to mail the message with the attachment(s).

Adding Attachments Using Thunderbird 1.5 On Windows XP SP2 And Mac OS X 10.4

1. With Thunderbird open, create a new e-mail message. Prepare it for sending by filling in the recipient's address, the subject, and the body of your message.

2. Click your cursor arrow on the "Attach" button in the toolbar. (It looks like a paper clip.) The "Attach File(s)" dialog box will appear.

3. Browse to the file you would like to attach by clicking on the drop-down arrow next to the "Look-in" field. Select the directory where the file you want to attach is located.

4. Once you find the file you want to attach, click on it to highlight it. (Hold the shift key down while clicking to highlight multiple files.) Then click the "Open" button.

5. The file you selected to attach should now show up in the "Attachments" field to the right of your message's address info and subject line. If you want to attach additional files to the same e-mail, begin with Step 1 again. Click on the "Send" button to mail the message with the attachment(s).

Adding Attachments Using Netscape 7.2 Mail On Windows XP SP2 And Mac OS X 10.4

1. With Netscape Mail open, create a new e-mail message. Prepare it for sending by filling in the recipient's address, the subject, and the body of your message.

 

2. Click your cursor arrow on the "Attach" button in the toolbar. (It looks like a paper clip.) The "Attach File(s)" dialog box will appear.

3. Browse to the file you would like to attach by clicking on the drop-down arrow next to the "Look-in" field. Select the directory where the file you want to attach is located. Note: On the Macintosh, you get what looks like a standard Macintosh "Open" dialog box. There is no "Look-in" field.

4. Once you find the file you want to attach, click on it to highlight it. (Hold the shift key down while clicking to highlight multiple files.) Then click the "Open" button.

5. The file you selected to attach should now show up in the "Attachments" field to the right of your message's address info and subject line. If you want to attach additional files to the same e-mail, begin with Step 1 again. Click on the "Send" button to mail the message with the attachment(s).

What's the easiest way to organize all my emails?

Remember when managing your e-mail was simple? You only received a few messages each day so you could just delete the ones you didn't want and drag the rest into one "Save" folder. But times have changed ˜ now you may be getting dozens of e-mail messages daily from friends, family, co-workers, online subscriptions, and, unfortunately, spammers. The solution is to create new folders to save e-mail messages in an organized way, and create message rules that will automatically sort e-mail into these folders. Here's how to do it:

Outlook Express Users

Creating a New E-mail Folder in Outlook Express
1. With Outlook Express open, click on your Inbox.

2. Click on "File" in the menu bar. Select "Folder" and then "New" from the drop-down menu.

3. In the Create Folder window, type in a name for your folder. If you want to clean up your Inbox by removing old messages, you could name it "Old E-mail."

 

4. Click and highlight the name of the folder in which you want to create your new folder. To make a new top-level folder (a folder outside your Inbox, Outbox, etc.), click on "Local Folders."

 

5. Click the "OK" button to close the Create Folder window.

 

Manually Sorting Old E-mail into Folders in Outlook Express

1. With Outlook Express open, click on your Inbox.

 

2. Click on the message you want to move, and then drag it onto the folder where you want it to be stored. To move multiple messages at one time, press and hold the Control (CTRL) key while you click on each message. Then click and drag them to the folder.

 

Sorting New E-mail into Folders Using Rules in Outlook Express

1. Click "Tools" in the menu bar. Then select "Message Rules" and "Mail."

 

2. Check the conditions by which you wish to sort your messages.

 

3. Check the "Move it to the specified folder" action.

 

4. Click the "contains specific words," "contains people," or the "specified account" link in the "Rule Description" box.

 

5. Type in the name, words, or e-mail address you are using to sort
e-mail and then click the "Add" button. Click "OK."

 

6. Click the "Move it to the specified folder" link.

 

7. Select the folder into which you want to sort messages. (You can create a new folder by clicking the "New Folder" button.) Click "OK."

 

8. Enter the name of the rule and then click "OK."

 

9. Click the "New" button in the "Message Rules" window to create more rules; otherwise click the "OK" button.

 

Thunderbird Users

Creating a New E-mail Folder in Thunderbird for the Macintosh and PC

1. With Thunderbird open, click on your Inbox.

 

2. Click on "File" in the menu bar. Select "New" and then "New Folder" from the drop-down menu.

 

3. In the Create Folder window, type in a name for your folder. If you want to clean up your Inbox by removing old messages, you could name it "Old E-mail."

 

4. Click in the "Create as a subfolder of:" field and select the name of the folder into which you want to create your new folder. To make a new top-level folder (a folder outside your Inbox, Outbox, etc.), click on "Local Folders."

 

5. Click the "OK" button to close the Create Folder window.

 

Manually Sorting Old E-mail into Folders in Thunderbird for the Macintosh and PC

1. With Outlook Express open, click on your Inbox.

 

2. Click on the message you want to move, and then drag it onto the folder where you want it to be stored. To move multiple messages at one time, press and hold the Control (CTRL) key on a PC and the Command key on a Macintosh while you click on each message. Then click and drag them to the folder.

Sorting New E-mail into Folders Using Rules in Thunderbird for the Macintosh and PC

1. Click "Tools" in the menu bar. Then select "Message Filters."

 

2. When the "Message Filters" window opens, click on the "New..." button.

 

3. When the next window opens, type the name of your rule in the "Filter name:" field.

 

4. Click on the radio button either next to "Match all of the following" or "Match any of the following."

 

5. Choose the parameters of the filter by clicking the button of the name of the e-mail header field like "Subject," "From," etc. and then click the button "contains," "doesn't contain," "is," "isn't," etc. You can also add or subtract parameters using the "More" and "Fewer" buttons.

 

6. Click the check box next to "Move to folder:" and then click on the button next to it to pick the "Old E-mail" folder you just created. Click "OK."

 

7. Close the "Message Filters" window.



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